Billing, Payments & Cancellation

• Invoice Schedule
• Types of payments we accept
  • Credit Cards
  • Checks
• Cancel Account
• Termination/Suspension
• Support
• Customer Change Requests

Invoice Schedule

We invoice each month on the first day of each month, with the exception of special agreements through our acquisition contracts.

 

Types of Payments we accept:

Credit Cards

We accept payments by credit card, including Visa, Master Card . If you pay by credit card, we will automatically charge your account for future payments based on the billing cycle you have selected, e.g. monthly, quarterly, semiannually and annually, until the account is terminated or until you notify us of a billing change request or until you update your billing details online.

Checks

If you chose to pay your invoice by check, you have up to 15 days after the date of the invoice for us to receive payment. If mail from your area takes a long time to be delivered, you may want to place your payment into the mail enough in advance to ensure payment will be received. Checks should be mailed as follows:

SkyeCom.Net
PO Box 1944
Dallas, Georgia 30132
 

PayPal

You can make your payment through PayPal if you wish.  Our PayPal account is under sales@skyecom.net.

Cancellations

Notification to cancel your account needs to be made by the 25th of the preceding month. Please process your cancellation request through the Help Desk area of the members center, selecting Billing Issues as the category. Provide your userid and password so we can validate cancellation was requested by an authorized individual. Please be sure to remove any data you want to retain, since once we cancel the account the data is lost.

Suspension/Termination

On Virtual/Reseller accounts there is a 30 day money back guarantee if you choose to terminate your account within 30 days of signing up, you will receive a full refund. You need to notify us through the members center within 30 days after your initial signup to receive a full refund. We will terminate the account immediately upon notification, so make sure to remove/copy your data if needed.

We will send you your invoice(s) out 15 days prior to your due date via e-mail.  If payment is not received within 15 days after the invoice date, your account will be suspended and a follow up reminder will be sent out. You will then have an additional 5 days to make payment. If we have not received payment within those 5 days and you have not contacted us to make other arrangements, your account will be terminated. Once your account is terminated, all data is lost and a new account would need to be established.

Support

If you have questions regarding billing, you can log your questions into our members center or e-mail billing@skyecom.net. Our "official" administrative hours are 9:00 a.m. to 5 p.m. Monday through Friday Eastern Time. Of course support issues related to your service (technical) can be handled 24/7.

Payment Processing and Customer Change Requests

Credit card payment processing is set up as automatic processing each month unless specifically instructed otherwise. Please visit the members center and open a support ticket to update your billing, and/or contact details.