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>
Support
> Service F.A.Q.
What is
virtual
Web
Hosting?
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Top
This is
a cost
effective
alternative
to
hosting
your own
web site
internally.
Our
shared
hosting
environment
gives
you the
benefits
of high
performance
servers,
high
bandwidth
connectivity
that can
seamlessly
grow
with
your
needs,
pre-installed
software,
guaranteed
reliability
and
round
the
clock
technical
support,
all at a
fraction
of the
cost of
doing it
yourself.
What's
SkyeCom's
DNS
information?
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Top
Use the
following
nameservers:
DNS001.EXITDNS.COM
DNS002.EXITDNS.COM
Do you
offer
dialup
Internet
access?
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Top
No. We
currently
don't
offer
dialup
access.
What
type of
hardware
are you
using? -
Top
For
maximum
reliability
all our
servers
are
custom-built
using
the best
components
currently
available
in the
industry.
Since
there
are
constant
improvements
in the
hardware
industry,
we
ensure
that we
upgrade
all our
systems
every
3-4
months,
thereby
providing
you
access
to the
latest
machines
equipped
with
fast
processors
and lots
of
memory
and
storage
space.
Do you
offer
Technical
Support?
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Top
Yes. We
provide
with you
2
options
to
immediately
contact
our
Support
Staff:
-Email
support@skyecom.net
-24/7
web-based
Support
Desk
that
allows
us to
directly
take
your
questions
The
preferred
method
of
addressing
support
issues
is going
through
the
support
desk so
that
your
problem
can be
tracked
and
problems
can be
corrected
more
quickly.
How long
does it
take to
set-up a
new
account?
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Top
Shared
hosting
accounts
are
set-up
within
12-24
hours
from the
time we
receive
your
order.
Once
your
account
is
set-up,
you will
be
emailed
your
Account
Login
information
(User
ID,
Password
& FTP
hostname)
along
with
some
useful
URLs to
help you
get
started.
You can
immediately
start
uploading
files to
your new
web
site.
What
Operating
System
and
Server
Software
is being
used?
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Top
All our
systems
run
CentOS 4
Operating
System,
using
the
powerful
Apache
Web
Server
and
Apache
SSL
Server
for
secure
transactions.
Will I
have
unlimited
access
to my
site for
updates?
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Top
Yes. You
have
unlimited
access
via FTP
24 hours
a day
365 days
a year.
As such,
you can
create
and
maintain
your web
pages on
your own
computer
and
upload
files to
your web
site at
your
leisure.
How do I
transfer
files to
my web
site?
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Top
Files
must be
transferred
to the
web
server
via File
Transport
Protocol
(FTP).
Internet
providers
such as
AOL,
CompuServe,
and
Prodigy
may have
a
built-in
FTP
interface.
If you
need
FTP,
Telnet,
mail, or
other
Internet
software,
visit
www.shareware.com.
Shareware.com
is a
source
for the
latest
Internet
applications
with
ratings
and
reviews
to help
you
decide
which
application
is best
suited
for your
needs.
An FTP
tutorial
is also
available
for
beginners
who may
not be
familiar
with
FTP.
Microsoft
FrontPage
users
can
"publish"
their
sites to
our
server
and
should
not use
FTP.
Do you
maintain
backups
of my
data?
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Top
Yes. We
backup
your web
directory
daily on
redundant
hard
drives
installed
on each
of our
hosting
servers.
You also
have the
option
to
backup
your web
files
directly
through
your
control
panel
How can
I tell
how many
visits
my web
site
gets?
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Top
Included
FREE
with
every
account
is
Analog
Graphical
Stats,
and the
Webilizer
stats,
two very
powerful
tool for
graphically
tracking
visitors
to your
site. It
provides
you
statistics
on how
long
visitors
were
there,
what
pages
they
visited
and the
order in
which
they
were
visited.
With the
advanced
logging
feature
activated
it even
captures
what
browser
was
being
used and
how the
visitors
found
you,
whether
through
a search
engine
or a web
site
link.
Can I
upgrade
my
account?
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Top
Yes. You
can
upgrade
your
account
at any
time
with no
additional
fees.
Email
sales@skyecom.net
to
inquire
about
upgrading
or down
grading
your
account.
Can I
add more
disk
space to
my
account?
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Top
Yes. You
may add
additional
disk
space to
your
account
by
emailing
sales@skyecom.net
with
your
requirements.
As a
customer
you are
charged
@
$0.10/1MB,
and this
must be
purchased
in 10MB
increments.
What if
I exceed
my
monthly
transfer
allowance?
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Top
For
traffic
usage in
excess
of your
monthly
allowance,
you will
be
billed @
$5/month
for
every
additional
1GB
used.
NOTE:
Sometimes
domains
exceed
the
bandwidth
level
allocated
faster
than our
system
can
monitor.
You will
still be
responsible
for
overage
costs in
this
case.
Can I
access
my
domain
without
the
"www" in
front?
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Top
Yes. You
will be
able to
access
your
domain
address
with or
without
the
"www" in
front of
the
domain
name.
Example:
[http://www.your-name.com]
or
[http://your-name.com]
is
acceptable,
whichever
you
prefer.
Can I
subdivide
my space
and
resell
it?
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Top
No. You
may not
sub
divide
your
account
and
resell
it. This
isn't
allow
for
several
reasons
but,
mainly
for
reasons
dealing
with
resources.
Please
contact
us if
you
would
like to
be a
reseller.
Can I
host
domains
in the
sub-directory
of my
main
account?
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Top
No. You
may park
up to 10
domains
to your
main
account
i.e.
www.second-domain.com
can
point to
www.main-domain.com.
Can I
point
additional
domains
to the
same
main
page as
my
current
domain?
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Top
Yes. We
can
mirror
your
main web
pages
This is
a great
way to
expand
the
marketing
of your
present
business.
you can
park up
to 10
domains.
Can I
use my
account
for
commercial
purposes?
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Top
Yes. You
can use
your
account
for
commercial
purposes.
The
World
Wide Web
has
become
the most
efficient
and
cost-effective
means of
making
information,
products
and
services
available
to the
users of
the
Internet
community,
and we
provide
our
customers
the
necessary
tools to
develop
a
successful
Internet
business.
Can I
compile
programs
written
in C and
C++?
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Top
Yes, if
the
account
you
choose
includes
Telnet
access.
The
standard
gcc
compiler
is used.
Will
Server
Side
Includes
(SSI)
work on
your
servers?
-
Top
Yes.
SSI's
will
parse on
any page
ending
in .sht
or .shtml.
Un-answered
question??
If so,
please
contact
us.
Sales:
sales@skyecom.net
Billing
Issues:
billing@skyecom.net
Support:
support@skyecom.net
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